In commemoration of National Customer Day on September 4, Bank MAS takes this moment as an opportunity to reaffirm its commitment to delivering innovative banking services that meet the needs of the community. This commitment is reflected in a comprehensive service ecosystem, ranging from savings products, loans, and investments to digital solutions that make it easier for customers to meet their daily financial needs.
“Customers are our key partners and essential to our growth. National Customer Day serves as a reminder for Bank MAS to remain a trusted banking partner, committed to providing services that are excellent, innovative, and aligned with current needs” said Danny Ho Hartono, President Director of Bank MAS.
As part of its digital transformation, Bank MAS launched the Bebas by Bank MAS app, designed to offer a seamless and intuitive banking experience that supports modern lifestyles. Through this app, customers can conveniently open a MASSaving account. Customers can also enjoy free money transfers to any account, as well as conduct digital transactions and QRIS payments quickly and securely.
Bank MAS’ dedication to customer service is also reflected in its achievements and the wide range of services it offers. Currently, Bank MAS has 44 branch offices across Indonesia, expanding its reach to serve more communities. Service accessibility is further strengthened through a complaint channel via WhatsApp, available within the Bebas by Bank MAS app. In addition, the Bebas app continues to evolve, featuring features such as checking and BebasPoin redemption and the BebasSimpan Online Time Deposit, which can be accessed with an affordable initial deposit of Rp 200,000.
Looking to the future, Bank MAS aims to strengthen its relevance in Indonesia market by offering innovative products, services, and customer experiences that adapt to changing needs—ensuring it remains the financial partner of choice for customers at every stage of life.